Refund Policy
Effective Date: 16/08/2024
1. Introduction
Welcome to UNFIA. We are committed to ensuring that you have a positive experience with our services and events. This Refund Policy explains the conditions under which we process refunds for services, event registrations, and other transactions made through our website.
2. Event Registrations
- Cancellation by Participants: If you need to cancel your registration for an event, please notify us as soon as possible. Refunds for event registrations will be handled as follows:
- More than [number of days, e.g., 14 days] before the event: You will receive a full refund minus any processing fees.
- Less than [number of days, e.g., 14 days] before the event: A partial refund of 50% of the registration fee will be issued. No refunds will be provided for cancellations made within 7 days of the event.
- Event Rescheduling: If an event is rescheduled, your registration will automatically be transferred to the new date. If you cannot attend the rescheduled event, you may request a refund according to the cancellation policy.
3. Service Fees
- Non-Refundable Fees: Certain service fees or charges may be non-refundable, especially if the service has already been rendered or is non-cancellable. Details will be specified at the time of purchase or registration.
4. Merchandise
- Return Policy: All merchandise purchases are final. We do not accept returns or offer refunds unless the item is defective or damaged upon receipt.
- Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us at info@unfiastro.com within 7 days of receipt. We will provide instructions for returning the item and issue a replacement or refund as appropriate.
5. Processing Refunds
- Timeframe: Refunds will be processed within 14 days of receiving a valid request. Refunds will be issued to the original method of payment.
- Contact Information: To request a refund or for any questions related to refunds, please contact us at info@unfiaastro.com.
6. Policy Updates
We may update this Refund Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically to stay informed.
7. Contact Us
For any inquiries or assistance regarding this Refund Policy, please reach out to us at info@unfiaastro.com.
Thank you for your understanding and support.
UNFIA
